Assessor Resource

FNSSUP506A
Supervise and monitor operational guidelines in a superannuation organisation

Assessment tool

Version 1.0
Issue Date: May 2024


This unit applies to supervisory job roles within the superannuation sector.

This unit describes the performance outcomes, skills and knowledge required to identify organisation operational guidelines and practices, supervise their implementation, distribute information on operational guidelines to staff, and monitor operational procedures and guidelines in an area or department within the organisation.

This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

monitor operational procedure and guidelines against organisation objectives and relevant legislation and codes of practice

counsel staff when breaches in guidelines are identified

identify and address factors which may affect performance of staff, systems and/or resources

evaluate performance against fund requirements and form recommendations and/or make recommendations

implement and monitor performance measurement systems.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation financial records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace business simulations or scenarios.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

well-developed communication skills to:

liaise with others, share information, confirm work requirements, using questioning and active listening as required

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to superannuation operations

access and update account records electronically

use internet information

literacy skills to read and interpret documentation from a variety of sources and record and consolidate related information

interpersonal skills to relate effectively within a team environment

data analysis and interpretation skills

project management skills

organisation skills, including the ability to plan and sequence work

customer relations and customer service skills

learning skills to maintain knowledge of changes to products and relevant legislation

judgement skills for forming recommendations in operational situations

management skills for working effectively in a constantly changing environment and supervising staff effectively

Required knowledge

superannuation organisationoperational guidelines

organisationsystems and resource requirements

relevant industry Acts, regulations and codes of practice

organisation:

administrative processes and systems

marketing and advertising processes

documentation systems including registry and library processes

human resources procedures

office information technology systems and software

Privacy Act obligations

fraud deterrence practices

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Operational guidelines include:

data input documents

feedback mechanisms

instruction sheets

reports

service timetables/response times.

Performance measures and operational outcomes may include:

individual, team, area and/or organisation goals

job role outcomes

Key Performance Indicators (KPIs)

performance targets

service standards and targets.

Support may include:

additional expertise

additional resources

communication tools

documentation

human resource support

procurement of supplies

technical repairs

training, coaching or mentoring.

Systems and resources may include:

administrative systems

documentation systems

human resources

information systems

job rotations

resource supplies

work team systems.

Communication may include:

electronic

individual and group

meetings

verbal

in writing.

Client service may be pre or post sales and may include:

complaints handling

conservation activity

enquiries

policy changes

reports

timely and accurate documentation

written communication.

Service standards may include:

accuracy rates

completion dates

data availability

document presentation

procedures

response times

staff communication.

Relevant legislation and codes of practice may include:

anti-discrimination legislation

Corporations Act

Family Law Legislation Amendment Superannuation Acts

Financial Services Reform Act (FSRA)

Income Tax Assessment Act

Insurance Act

Privacy Act

Retirement Savings Account Act

Superannuation (Resolution of Complaints) Act

Superannuation (Unclaimed Moneys and Lost Members) Act

Superannuation Contributions Tax (Assessment and Collection) Act (surcharge)

Superannuation Guarantee (Administration) Act (SGAA)

Superannuation Industry (Supervision) Act (SIS)

Superannuation Industry (Supervision) Regulations.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Documented procedures that guide the operation of the organisation are identified and read 
Practices that implement the operational guidelines are identified 
Compliance requirements in the implementation of operational guidelines are identified 
Industry codes of practice relevant to the implementation of operational guidelines are identified 
Ethical standards in the implementation of operational guidelines are identified 
Performance measures and operational outcomes are identified 
Key positions, personnel, job descriptions and authorities are identified 
Performance of staff, systems and resources is measured and assessed in a systematic way 
Support is arranged to ensure operational guidelines are being implemented 
Conformance of staff, systems and resources with operational guidelines is regularly assessed 
Operational guidelines are periodically reviewed for effectiveness 
Improvements to operational guidelines are identified and acted on according to organisation requirements 
Operational guidelines are distributed to all relevant staff 
Updates and amendments are distributed as required 
Feedback and interpretation requests are received and responded to according to organisation guidelines 
Briefings for new staff on the guidelines are provided as part of induction procedures 
Sections of guidelines relevant to clients including client rights, performance standards and complaint procedures are communicated to clients and displayed where appropriate 
Client service is monitored to ensure operational guidelines are being implemented effectively and service standards are being met 
Performance of staff, systems and resources is periodically assessed against organisation guidelines and objectives 
Documentation on the supervision and monitoring of operational guidelines is managed 
Implementation of operational guidelines is regularly monitored for compliance with relevant legislation and codes of practice 
Breaches of guidelines are identified and staff counselled where required 

Forms

Assessment Cover Sheet

FNSSUP506A - Supervise and monitor operational guidelines in a superannuation organisation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSSUP506A - Supervise and monitor operational guidelines in a superannuation organisation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: